terms and Conditions
For us it is very important that your stay is pleasant. That is why; We hope that you are clear about the duties you assume when booking at EL SILENCIO and that you enjoy your rest.
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• Check-in 03:00 pm & Check-out 12:00 m
• Exclusive accommodation for adults
• The use of personal sound equipment is accepted. with volume moderate. If you do not comply with this indication, your reservation may be cancelled.
• The entry of intoxicating beverages is not accepted.
• Free parking for up to 1 vehicle, the additional vehicle will have a fee of $20,000 per night of stay.
• To resolve complaints, claims or suggestions, they must be communicated to the email elsilenciosantarosa@gmail.com
• Use of personal information as provided in Resolution 2256 of 2020, and its update Resolution 924 of 2020
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Cancellation Policies:
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• By making a reservation, it is considered and accepted that you have full knowledge of the policies, payment, rejection and cancellation of EL SILENCIO.
• The eco-hotel reserves the right to cancel a reservation in the event that valid credit card details or bank transfer confirmation are not available.
• Reservations are non-refundable and non-modifiable, the total reservation deposit will be automatically debited at the time of confirming the reservation within the 10 days described in the cancellation policy.
• No changes or cancellations are allowed 10 days before the reservation.
• Upon receiving a request, EL SILENCIO reserves the right to pre-authorize the credit card indicated therein.
• In the event that the client does not show up at EL SILENCIO or must leave EL SILENCIO before the scheduled date, the entire stay will be charged.
• The cancellation policy always applies and without exceptions.
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Minors must be accompanied or explicitly authorized by their parents or responsible person.